1. General Provisions & Scope
By accessing and utilizing the booking services provided by ViaGo Travel ("the Platform"), you expressly agree to abide by these Terms and Conditions. The platform acts as an accredited travel mediator connecting travelers with certified airlines, hotels, and vehicle rental providers.
2. Flight Bookings, PNR, & Passenger Details
The passenger is strictly responsible for ensuring that names, passport numbers, and expiration dates match their government-issued travel documents exactly. Airline tickets are non-transferable to other individuals once issued.
Baggage limits, transit visas, and boarding gates remain under the exclusive authority of the operating airline and local civil aviation departments.
3. Hotel Reservations & Stay Regulations
Hotel room classifications, amenities, and bed configurations correspond to the confirmed booking voucher. Special requests (such as high floors, connecting doors, or early check-in) are transmitted directly to the property but remain subject to availability at the time of arrival.
4. Cancellation, Refund, & Change Policy
- Refundable Tickets & Rooms: Cancellations executed prior to the stated deadline incur only the standard airline/hotel penalty fees, and refunds are processed back to the original payment method within 7 to 14 banking days.
- Non-Refundable Deals: Promo and discounted reservations marked explicitly as "Non-Refundable" cannot be cancelled or reimbursed under standard commercial terms.
- Flight Date Modifications: Date changes are subject to fare differences and airline rescheduling fees applicable at the time of modification.
5. Force Majeure & Liability Disclaimer
ViaGo Travel shall not be held liable for failure or delay in fulfilling bookings due to force majeure events beyond reasonable control, including adverse weather phenomena, airspace closures, government travel restrictions, or airport strikes.